Shipping Policy
Last updated: 28 July 2026
Overview
Go Collect Cards ships all orders within Australia via Australia Post. We take care in packing every order to ensure it arrives safely.
1. Dispatch Timeframe
All orders are dispatched within 1–3 business days of payment being confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive an email with your tracking number once your order has been dispatched.
2. Shipping Options
We offer two shipping options at checkout, calculated based on the size, weight and value of your order:
| Shipping Method | Delivery Estimate | Tracking | Signature |
|---|---|---|---|
| Standard | 2–8 business days | Yes | No |
| Express | 1–3 business days | Yes | No |
Delivery estimates are provided by Australia Post and are not guaranteed. Delays may occur during peak periods, public holidays or due to circumstances outside our control.
3. Registered Post & High Value Orders
All orders over $1,000 will be shipped via Australia Post Registered Post and will require a signature on delivery. This is non-negotiable and is in place to protect both you and us.
- If no one is available to sign at the time of delivery, Australia Post will leave a card and the parcel will be held at your nearest post office for collection
- Registered Post includes end-to-end tracking and insurance coverage
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions and destination of your order. All prices are displayed in AUD including GST.
We do not offer free shipping at this stage.
5. Packaging
We pack all orders with care to ensure they arrive safely:
- Graded cards (slabs) are bubble wrapped and packed in rigid cardboard, then shipped in a padded mailer to prevent movement in transit
- Raw singles are sleeved, placed in toploaders or card savers, and bubble wrapped inside a padded mailer
- Sealed product is wrapped and packed securely to minimise movement
If you receive an order where the packaging appears damaged, please photograph it before opening and contact us within 48 hours via our contact us form at https://gocollectcards.com.au/pages/contact-us.
6. Tracking Your Order
Once your order is dispatched you will receive a shipping confirmation email with your Australia Post tracking number. You can track your order at:
auspost.com.au/mypost/track
If you have not received a tracking email within 2 business days of placing your order, please contact us at info@gocollectcards.com.
7. Delays & Lost Parcels
Go Collect Cards is not responsible for delays caused by Australia Post or circumstances outside our control including weather events, public holidays or peak periods.
If your parcel has not arrived within the estimated delivery window and tracking shows no movement for more than 5 business days, please contact us and we will lodge an investigation with Australia Post on your behalf.
In the event Australia Post confirms a parcel is lost:
- For orders under $1,000 — we will work with Australia Post to resolve the claim and keep you updated throughout
- For orders over $1,000 shipped via Registered Post — the parcel is covered and we will arrange a replacement or refund at your choice once the claim is resolved
8. Incorrect Address
Please ensure your shipping address is correct at the time of checkout. Go Collect Cards is not responsible for parcels delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address after placing your order, contact us immediately at info@gocollectcards.com. We will do our best to update it before dispatch, but cannot guarantee changes once an order has been processed.
9. Click & Collect
Click and collect is not available at this stage. All orders are shipped to the address provided at checkout.
10. Contact Us
For all shipping enquiries please contact us at:
Email: info@gocollectcards.com
Store: Shop 220 Victoria Road, Drummoyne NSW 2047
This policy was last updated on 28 July 2026. Go Collect Cards reserves the right to update this policy at any time. Any changes will be posted on this page with an updated date.