Returns Policy
Last updated: 28 July 2026
Overview
At Go Collect Cards, we are collectors first and retailers second. We take pride in the quality and authenticity of every item we sell. This policy applies to all purchases made through our online store and our physical retail store at Shop 220 Victoria Road, Drummoyne NSW 2047.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Returns
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, untampered, and in the same condition that you received it. It must also be in its original packaging with proof of purchase.
Please choose carefully before placing your order. We do not offer refunds or exchanges for change of mind. Any return is handled on a case by case basis at the discretion of Go Collect Cards.
You are purchasing the exact card or item shown in the photos of the listing — please review all photos carefully as they form part of the item description. Contact us before purchasing if you have any questions.
Unless otherwise noted, graded card cases/slabs may show minor surface scratches, scuffs, handling marks, or other cosmetic imperfections commonly present from the grading company's manufacturing, encapsulation, handling, storage, and shipping processes. The assigned grade relates to the card itself per the grader and not the condition of the plastic holder. Any significant cracks, chips, or major damage to the slab will be disclosed in the listing where applicable.
Once a sealed product has been opened, no return, refund or exchange will be accepted under any circumstances.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged in transit, or not as described, please contact us within 48 hours of receiving your order with your order number, clear photographs of the item and packaging, and a brief description of the issue.
Contact us via our online form at https://gocollectcards.com.au/pages/contact-us or email info@gocollectcards.com.
All claims are assessed on a case by case basis. Where a claim is approved, we will offer either a full refund to your original payment method or store credit at your choice. We cover return shipping costs where the fault or error is ours.
Go Collect Cards reserves the right to decline claims where insufficient evidence is provided or where the returned item does not match the original item dispatched.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method or as store credit within 5 business days.
Shipping costs are non-refundable. If you receive a refund, return shipping costs may be deducted from your refund where applicable.
Non-Returnable Items
We are unable to accept returns on:
- Opened sealed product of any kind
- Raw singles (individual cards)
- Graded cards
- Sale items
- Gift cards
- Any item not in its original condition where the damage was not caused by us or the carrier
- Items returned outside the return window
In-Store Returns
For purchases made at our Drummoyne store, all returns must be brought in person to Shop 220 Victoria Road, Drummoyne NSW 2047 with proof of purchase. Please contact us before visiting to confirm your return is pre-approved.
Contact Us
For all return enquiries, please use our contact us form at https://gocollectcards.com.au/pages/contact-us
Email: info@gocollectcards.com
Store: Shop 220 Victoria Road, Drummoyne NSW 2047
This policy was last updated on 28 July 2026. Go Collect Cards reserves the right to update this policy at any time. Any changes will be posted on this page with an updated date.